February 28, 2018

Service Appointment Coordinator

Laking Toyota is looking to add a Service Appointment Coordinator to their team.

Responsibilities and Duties

  • Answer incoming calls regarding service inquiries and accurately schedules appointments
  • Calls customers to confirm service appointments, reschedule missed appointments, recall notice, notice of service due and follow up calls
  • Communicates any additional maintenance requirements to customers
  • Arrange alternative transportation for Customer when required (Shuttle or Car rental)
  • Follow up with customers who are overdue for service
  • Contact customers regarding marketing initiatives.
  • Other duties as required

Additional Skills

  • Ensure excellent customer service is the top priority
  • Excellent communication skills (verbal, written and listening)
  • Organization and multi-tasking abilities
  • Friendly attitude
  • Ability to work quickly, multitask
  • Computer literate
  • Ability to utilize several different computer programs at one time
  • Strong work ethic
  • Attention to detail
  • At least two years of experience in a similar position with knowledge of automotive parts and service

We offer a competitive compensation package. Benefit and pension plan also available.

Be part of a great team and submit your resume today! Please submit all resumes attention: Mike Tranchemontagne, Service Manager